Terms & Conditions

Last updated: 13 August 2026

1. Booking & Confirmation

All charter bookings are subject to availability and are confirmed only upon receipt of the required deposit payment. A booking confirmation will be sent via email. By making a booking, the charterer agrees to these Terms & Conditions on behalf of all guests in their party.

2. Payment Terms

A non-refundable deposit of 50% of the total charter fee is due at time of booking. The remaining 50% balance is due no later than 14 days prior to the charter date. For bookings made within 14 days of departure, full payment is required immediately. Payments may be made by bank transfer (preferred), credit card (+3% processing fee), or PayPal (+4.4% processing fee). All prices are quoted in Thai Baht (THB) exclusive of 7% VAT, which will be added to the final invoice.

3. Cancellation Policy

By the Charterer: Cancellations made more than 30 days before departure will receive a refund of the deposit minus a 10% administrative fee. Cancellations made 15-30 days before departure will forfeit the full deposit (50%). Cancellations made within 14 days of departure are non-refundable. No-shows are non-refundable.

By Henley Voyages: In the event of mechanical failure, unsafe weather conditions, or force majeure, Henley Voyages reserves the right to cancel or reschedule the charter. In such cases, a full refund or alternative date will be offered at the charterer's discretion.

4. Weather & Itinerary Changes

The captain has absolute authority over navigation, safety, and itinerary decisions. If weather or sea conditions are deemed unsafe, the captain may alter the route, change the destination, shorten the trip, or return to port. No refund is provided for itinerary changes made for safety reasons. If conditions prevent departure entirely, the charter will be rescheduled or refunded in full.

5. Guest Conduct & Responsibilities

Guests must follow the captain and crew's instructions at all times, particularly regarding safety. The charterer is responsible for the behaviour of all guests in their party. Illegal activities, illicit substances, and weapons are strictly prohibited onboard. Damage to the vessel or equipment caused by negligence or misconduct will be charged to the charterer at full replacement or repair cost. Henley Voyages reserves the right to terminate the charter without refund if guest behaviour endangers the safety of the vessel, crew, or other guests.

6. National Park & Island Fees

National park entry fees (currently 300-400 THB per adult, 150-200 THB per child at most parks) are payable directly at the park and are not included in the charter price unless explicitly stated. The captain will advise on applicable fees for your chosen itinerary.

7. Insurance & Liability

All vessels carry comprehensive marine insurance and passenger accident insurance as required by Thai maritime law. Henley Voyages and its vessel operators are not liable for loss, damage, or theft of personal belongings. We strongly recommend all guests carry their own travel insurance covering medical expenses, evacuation, cancellation, and personal liability. Guests participate in water activities (swimming, snorkelling, jet skiing) at their own risk.

8. Maximum Capacity & Extra Guests

Each vessel has a maximum licensed capacity which cannot be exceeded under any circumstances. Extra guests above the base quoted number are charged per person (rates vary by vessel and are listed on each boat's detail page). For overnight charters, the maximum sleeping capacity is lower than the day charter capacity. Children under 2 years are free; children aged 2-11 count as full passengers for capacity purposes.

9. Food, Beverages & Special Requests

Standard food and beverage inclusions are listed on each vessel's charter page. Special dietary requirements, additional catering, premium alcohol, and custom provisioning can be arranged with advance notice (minimum 48 hours). Costs for additional provisions beyond the standard inclusions will be quoted separately. Guests may bring their own beverages on select vessels (corkage policy varies by boat).

10. Photography & Media

Henley Voyages may use photos and videos taken during charters for marketing purposes unless the charterer requests otherwise in writing prior to departure.

11. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Thailand. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Phuket, Thailand.

Henley Voyages Co. Ltd — Royal Phuket Marina, Ko Kaeo, Mueang Phuket 83000, Thailand
Last updated: April 2026 — sales@henleyvoyages.com — +66 95 978 6403

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